Critical Conversations: Having the “Hard to Have” Discussions

For: All People Leaders | 3 Hours

Silence isn’t always golden.

As uncomfortable as some conversations are, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself in a “hard to have” talk, you can learn to manage the conversation.

In the workshop you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation and which communications strategies can help you create a win/win outcome.

Learning Objectives: 

Recognize when a conversation becomes “critical”

Plan effectively for the difficult conversation

Identify steps to follow during the critical conversation

Demonstrate communication skills which master those difficult conversations and result in win/win outcomes

Prepare for having your critical conversation; build a script during the session using the 6-Step Model

Availability

Learn at your location