“Best-in-Class” Customer Service
For: Customer Service Professionals | 4 Hours
Keeping a customer is easier than finding a new one.
Customer service is a key factor in today’s brand-central market. When customers like your service, they’ll let you know. And when they don’t like it, they’ll let everyone else know.
Learn the key skills needed to build a loyal customer relationship in “Best In Class Customer Service”. This workshop will teach you to understand the customer experience through the eyes of the customer, learn the eight critical C.U.S.T.O.M.E.R. steps and explore excellence in service through standards set by “Best-in-Class” organizations. Whether you’re on the phone or in the boardroom, you’ll walk away with an actionable “best in class” plan for your organization.
