How MHS Lift, an ESOP Company, Cut Technician Turnover from 77% to 11%
Client Snapshot
MHS Lift
MHS Lift is a nationally recognized, award-winning material handling equipment company that provides top-tier solutions for warehouse operations. From forklifts and equipment rentals to racking systems and warehouse optimization, MHS Lift is dedicated to enhancing efficiency and performance for businesses nationwide. As an Employee Stock Ownership Plan (ESOP) company, they understand that success starts with engaged and committed employees.
The Challenge
Sky-High Technician Turnover Hurting Growth
With first-year technician turnover skyrocketing to 77%, MHS Lift faced a costly and disruptive problem. The constant cycle of hiring and training replacements drained resources, costing the company approximately $50,000 annually and leading to decreased productivity. Since technicians are the backbone of service delivery, ensuring the right fit for these roles became a top priority.
The Solution
Leveraging Predictive Index for Smarter Hiring
Determined to tackle the turnover crisis, the MHS Lift turned to the Predictive Index (PI), a powerful behavioral assessment tool designed to optimize hiring decisions. By leveraging PI’s scientifically validated insights, the company was able to:
Identify Key Behavioral Traits
Pinpoint the natural styles required for success in different technician roles.
Refine Hiring Criteria
Move beyond traditional resume-based hiring by incorporating behavioral assessments into the selection process.
Improve Role Alignment
Recognize that not all technician roles are the same and tailor hiring strategies accordingly.
The Breakthrough
Insights That Transformed Hiring
Before PI, hiring decisions were based on resumes, experience, and standard behavioral interviews — methods that failed to predict long-term success. With PI data in hand, MHS Lift gained a deeper understanding of what made a technician thrive. By aligning candidate traits with job demands, they dramatically improved hiring accuracy.
The Results
A Game-Changing Drop in Turnover
The impact of PI was immediate and transformative:
Turnover Slashed from 77% to 11%
A dramatic improvement in retention.
Boosted Employee Engagement
A better job fit led to higher motivation and job satisfaction.
$50,000+ Saved Annually
Reduced recruitment and training costs.
Enhanced Operational Efficiency
Fewer vacancies meant smoother operations and improved customer service.
The Impact
A Winning Strategy for Long-Term Success
By integrating PI into their hiring and employee development processes, this material handling leader not only solved an urgent turnover issue but also created a blueprint for sustained workforce success. As an ESOP company, employee engagement remains at the heart of their strategy—ensuring long-term growth, stability, and industry leadership.
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