How Media Real Estate Leveraged MEA's HR Outsourcing for Operational Success
Client Snapshot
Media Real Estate
Media Real Estate, a third-generation family-owned commercial and residential realty group based in Media, PA, has been a leader in the real estate industry for over 65 years. Operating in Pennsylvania, Delaware, and New Jersey, Media Real Estate specializes in leasing properties ranging from small corporate offices to luxury multi-million-dollar apartments. With a workforce of approximately 50 employees, they have built a reputation for their deep market expertise and commitment to excellence.
The Challenge
Staying Ahead of Ever-Changing HR Needs and Regulations
Media Real Estate has long recognized the importance of a dedicated HR function but opted to outsource HR services rather than maintain an in-house team. They understood that by outsourcing, they had access to HR professionals who were up to date on the latest HR laws and best practices.
Prior to MEA, Media Real Estate’s outsourced HR provider frequently turned over consultants, leading to a lack of continuity and disruption in HR operations. The frequent personnel changes created inefficiencies and required the company to repeatedly onboard new HR consultants. Seeking stability, consistency, and expertise, Media Real Estate turned to MEA for a long-term HR outsourcing solution.
The Solution
MEA's Fractional HR Outsourcing
MEA provided Media Real Estate with a dedicated HR Consultant supported by a team of experts, including in-house employment attorneys, talent acquisition professionals, and training and development specialists. This approach ensured continuity and deep organizational knowledge, while also offering Media Real Estate access to a broad range of HR expertise. Key components of the solution included:
Dedicated HR Consultant
Ensuring long-term stability and knowledge retention about the company.
Compliance & Policy Support
Regular updates and guidance on HR policies and legal compliance.
Talent Acquisition & Onboarding
Support for hiring specialized roles across different trades and office functions.
Performance Management & Employee Development
Instituted performance reviews and provided structured feedback mechanisms.
HR Administration & File Management
Transitioned from paper to electronic records for improved efficiency.
The Results
Streamlining HR Processes for a Stronger Workforce
MEA’s impact on Media Real Estate has been felt in multiple ways, both in daily HR operations and in strategic workforce planning.
Day-to-Day HR Improvements:
Successfully hired various employees, including plumbers, service technicians, painters, electricians, and office staff.
Moved HR records from paper to electronic files, streamlining documentation and compliance.
Drafted a comprehensive employee handbook to standardize company policies.
Revamped job postings and job descriptions for better alignment with organizational needs.
Provided ongoing HR support to management and employees.
Instituted structured performance reviews to enhance employee development.
Offered guidance on updating and revising policies to align with industry best practices in the industry.
Strategic HR Contributions:
Work Order Project
MEA led an initiative to analyze work orders and align employee skillsets accordingly. This led to better workforce planning, with a shift toward hiring specialized employees rather than general service workers. As a result, staffing strategies were optimized to better meet business demands.
Employee Benefits Enhahcement
MEA suggested the addition of company-paid Short-Term Disability (STD) coverage. After obtaining an affordable quote, Media Real Estate expanded employee benefits, allowing employees to enroll in elective benefits directly through their HR system, eliminating the need for third-party providers. This initiative provided employees with greater financial stability during medical emergencies.
Leadership Development
MEA helped recruit and hire a service technician who was later promoted to service manager, a role that had been inconsistently filled for years. This employee has excelled in their position, demonstrating the long-term value of MEA’s hiring strategy.
The Impact
A Stronger HR Foundation for Long-Term Success
By partnering with MEA, Media Real Estate has achieved HR continuity, operational efficiency, and strategic workforce improvements. The transition to MEA’s dedicated, expert-supported model has allowed Media Real Estate to focus on business growth while ensuring their employees receive the best HR support available. With MEA’s ongoing assistance, Media Real Estate is well-positioned for continued success in the real estate market.
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